Annex 2

Future reporting

Information governance

FOI by service and directorate

· number received

· number responded in time

· number responded out of time

· % in time

· % out of time

FOI reviews by service and directorate

· number received

· number responded in time

· number responded out of time

· % in time

· % out of time

· Numbers for decisions upheld, partially upheld, not upheld

EIR by service and directorate

· number received

· number responded in time

· number responded out of time

· % in time

· % out of time

EIR reviews by service and directorate

· number received

· number responded in time

· number responded out of time

· % in time

· % out of time

· Numbers for decisions upheld, partially upheld, not upheld

SAR by service and directorate

· number received

· number responded in time

· number responded out of time

· % in time

· % out of time

SAR reviews by service and directorate

· number received

· number responded in time

· number responded out of time

· % in time

· % out of time

· Numbers for decisions upheld, partially upheld, not upheld

Rights of individuals by service and directorate

· number received by type

· number responded in time

· number responded out of time

· % in time

· % out of time

Notifiable (reported to regulator/ICO) breaches by service and directorate

· Number

· Grade by service and directorate e.g. Green / Amber /Red

· Decision - action, no further action (nfa)

ICO decision notices by service and directorate

· number

· decision - upheld, partially upheld, not upheld

· actioned in time

· actioned out of time

· % actioned in time

· % actioned out of time

Requests for disclosure of info by service and directorate

· number received

· number disclosed

· number withheld

· % disclosed

· % withheld

The 4Cs – corporate

compliments by service and directorate

· number received

comments by service and directorate

· number received

· responded to in time

· responded out of time

· % in time

· % out of time

concerns by service and directorate

· number received

· responded to in time

· responded out of time

· % in time

· % out of time

4Cs complaints by service and directorate

· number received

· number assessed at grade 1

· number assessed at grade 2

· % assessed at grade 1

· % assessed at grade 2

· number grade 1 responded in time

· number grade 1 responded out of time

· number grade 2 responded in time

· number grade 2 responded out of time

· number grade 1 upheld, not upheld, partially upheld, not proven, not pursued

· number grade 2 upheld, not upheld, partially upheld, not proven, not pursued

· % grade 1 upheld, not upheld, partially upheld, not proven, not pursued

· % grade 2 upheld, not upheld, partially upheld, not proven, not pursued

Adults & Childrens social care complaints

ASC complaints by service and directorate

· number received

· number assessed at Green Amber Red

· % assessed at Green Amber Red

· number RAG*responded in time

· number RAG responded out of time

· number upheld, not upheld, partially upheld, not proven, not pursued

· % upheld, not upheld, partially upheld, not proven, not pursued

CSC complaints by service and directorate

· number received

· number assessed at Stage 1 Stage 2 Stage 3 

· % assessed at Stage 1 Stage 2 Stage 3

· number Stage 2 Stage 2 Stage 3 responded in time

· number Stage 1 Stage 2 Stage 3 responded out of time

· number upheld, not upheld, partially upheld, not proven, not pursued

· % upheld, not upheld, partially upheld, not proven, not pursued

LGSCO cases by service and directorate

· number

· decision - closed after initial inquiry outside jurisdiction; closed after initial inquiry no further action; not upheld no further action; not upheld no maladministration; premature; report issued not upheld no maladministration; report issued upheld maladministration and injustice; upheld maladministration and injustice no further action already remedied; upheld maladministration and injustice; upheld maladministration no injustice; upheld no further action.

· actioned in time

· actioned out of time

· % actioned in time

· % actioned out of time

Other Ombudsman e.g. Housing

· number

· decision - maladministration; partial maladministration; no maladministration; redress; resolved with intervention/early resolution; outside jurisdiction

· actioned in time

· actioned out of time

· % actioned in time

· % actioned out of time